We want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns

We accept returns within 14 days of purchase. Items must be in original condition with tags attached. Please ensure items are unworn, unwashed, and free from any damage or alterations.

  • Items must be returned in original packaging
  • Return shipping costs are the responsibility of the customer
  • Sale items are final sale and cannot be returned
Return Window: 14 days from purchase date

Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

  • Refunds typically process within 5-7 business days
  • Original shipping costs are non-refundable
  • Damaged or worn items may be subject to a restocking fee
Refund Processing: 5-7 business days after we receive your return

Exchanges

We offer exchanges for different sizes or colors within 14 days of purchase. The item must be in original condition with tags attached.

  • Exchanges are subject to availability
  • Price differences may apply for different items
  • Customer is responsible for return shipping costs

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be unused and in the same condition as received
  • Items must be in original packaging with all tags attached
  • Proof of purchase (receipt or order confirmation) is required
  • Personalized or custom items cannot be returned
  • Undergarments and swimwear are final sale for hygiene reasons

Return Shipping

Please contact us before returning any items to receive return shipping instructions and a return authorization number.

  • Use a trackable shipping method for returns
  • We recommend purchasing shipping insurance
  • We are not responsible for lost or damaged return packages

Questions?

If you have any questions about our return and refund policy, please contact us:


support@twentybigsize.com